Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Mike on July 31, 2006, 05:32:19 PM
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Does anyone use the "Hammer" or any other call generator for environment testing. We're considering purchasing a call generator that provides load for our development environment and would love to hear anyone's experiences.
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Hammer is biggest and most famous one of them. It offers the flexibility and technical support bar none.
Yet I do strongly feel that it is aggressively overpriced and is not robust enough. In my previous job we had a team using it for call-generation and at the end they ended up returning it because the man-hours required to properly set it up and run were not justifiable.
There are several free pacakages available at sourceforge.org that use Dialogic card. There are also several lesser-known and much cheaper companies that offer signalling packages.
What exactly do you need to generate? How many calls per minute?
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Currently, our contact center averages about 40 calls per minute. We have it fronted with a touch tone IVR that asks for line of business, account number and date of birth. Ultimately, it would be beneficial to my team if we could simulate live callers and test CTI information.
Most of our testing, (which is lots!) is due to our CRM developers always needing to test screen pops. At least once a week, I get stuck with opening the call center on a Sat and placing test calls so they verify their code changes. Automating this would not only be easier, but it would give me my Sat mornings back! :o
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I can think of a lot of simple ways of getting it to work:
1. CCASim - it is part of Genesys GSDK and it is not really stable but it allows you to create a sequence of events that you want softphone to issue. The neat thing is that you can specify the range for softphones so you can have 40 phones dialing at the same time. So, you can create a sequence when you program your phones to call in (or callout and thus in ;) ) and then press a digit and then wait for 20 seconds and then hang up... or something like that.
2. you can create a simple tool (or ask someone here with a spare time on their hands to do it for you) that uses ActiveX and issues the commands you need
3. you can use Asterix and dialogic to dial in
There are a lot of workflow engines out there that in combination with dialogic card will allow you to do pretty much anything you want. Have yo looked at sourceforge.org?
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We currently use Hammer in our test centre but it is robust enough that we use it to both test our IVR fuctionalilty and Desktop Development. We also use it to mointor performance implications with new apps. It is costly so only a runner if you have revenue generating IVR's or +100 seat call centre. It will probably also need a dedicated resource to keep updating the scripts through the development cycle. But as Vic states to can always write your own to use with a dialogic card !
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[quote author=victor link=topic=1767.msg5632#msg5632 date=1154600522]
3. you can use Asterix and dialogic to dial in
[/quote]
I have a very basic call generator I built based on Asterisk that can create calls with user defined CLI\ANI, DNIS over POTS, SIP or any asterisk supported calling method. I had started to build a Java GUI to make it easy to use but it has slipped down the priorities. When it's done (I reckon a couple of full days dev is still required) I'll make it freely available. Don't hold your breath as it could be a couple or more months.
Pavel
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Pavel,
can I help?
I am pretty good with Asterisk and development, so maybe we could develop it together?
It will be faster plus since everyone (with your permission of course) can use it, I think it is worth a try!
Vic
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Hi Vic,
I asked a programmer I know well if he'd finish the application for me yesterday and I'm waiting for an answer - yes, I've had to bribe him. Thank you for your offer, I maybe coming back to you on it.
The screenshot below is of my basic GUI. Its just a taster though. The follow on version will allow the calls parameters to be set up in a DB first and then the call generator run. The 3rd generation has some really special functioanlity which will make everyone drool. But first I need to get the basic version working.
I will restate that I'll make the app available for free.
Pavel
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Pavel - I'm drooling already but that's nothing to do with this tool...
This "added functionality" - it wouldn't be anything to do with emulating Agents taking calls, would it?
Tony
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Tony, you're only allowed to drool if you wear a baby's bib! No, the extra functionality is better than doing the agent's job for them. I'm trying to keep the call genenerator independant of the system being tested.
I saw your question on Better Interactions about multiple agent simulators. I have a copy of a test softphone that controls 12 DNs at a time incl. all the agent actions. I've seen 5 instances running on a laptop at the same time.
Regards,
Pavel
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Pavel: if you need help with programming, just say the word and I am in!
Tony: Genesys has CCASim, which can simulate many agents. Pretty cool, but very buggy and very temperamental: stops working all the time! What is worse, it crashes too! Very annoying, if you ask me.
I can't wait to get my hands on this program! I, for one, would really benefit from using it...
Vic
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[move]As Dr Frankenstein said, "it lives!"[/move]
A quick update on the BCG (Bulk Call Generator), as I call it. It looks as in the previous screenshot but the operation is pretty rough and ready. Yes, I ended up coding it in the end.
I will get it running smoother before I release it. The next bit of functionality I need to put into it is to allow remote usage ie from the user's desktop, as at the moment it runs only directly on the Asterisk box.
Pavel
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[quote author=Pavel link=topic=1767.msg5794#msg5794 date=1156328999]
[move]As Dr Frankenstein said, "it lives!"[/move]
A quick update on the BCG (Bulk Call Generator), as I call it. It looks as in the previous screenshot but the operation is pretty rough and ready. Yes, I ended up coding it in the end.
I will get it running smoother before I release it. The next bit of functionality I need to put into it is to allow remote usage ie from the user's desktop, as at the moment it runs only directly on the Asterisk box.
Pavel
[/quote]
Pavel,
do please release it ASAP. We would love to use it :)
Will you be kind enough to open-source it?
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Hi Vic,
I am committed to making the application freely available, i.e. everyone can download an install package for free off the web. I'm not so sure about OSS to be honest.
Pavel
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hi Pavel
did you make that program release free for the community ?
btw i want to ask you about this wiki project - i cannot find a page or a single thing about genesys in there ...
what is the purpose of this thing ?
regards
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Hi Luben,
I'm currently still working on the call generator (still got my day job to do ;)) The current situation is that I'm rewriting the rough working version as a slick version to release to the world. I'll let everyone know when it's available - probably by the end of the month (October).
As for the wiki, what I created there is a wiki framework for everyone to contribute to. It relies on everyone adding to it. There is an article on there showing how to do a DB dip in IRD as I put it on there to test the system......
Regards,
Pavel
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thanks for the reply Pavel
the wiki idea is very good, i have seen such wiki on j2me forum - www.j2meforums.com/forum -> there is 'wiki' button in the forum that
takes you to something like these and there you can find the most useful information and resources regarding j2me.
i asked because i didnt manage to find an article in the genwiki - maybe it should be advertised more for people to write ...
regards,
luben
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[quote author=luben link=topic=1767.msg6039#msg6039 date=1159962038]
thanks for the reply Pavel
the wiki idea is very good, i have seen such wiki on j2me forum - www.j2meforums.com/forum -> there is 'wiki' button in the forum that
takes you to something like these and there you can find the most useful information and resources regarding j2me.
i asked because i didnt manage to find an article in the genwiki - maybe it should be advertised more for people to write ...
regards,
luben
[/quote]
Does this mean you'll be registering and contributing? :)
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it will be pleasure for me to contribute everything i know ... i am still rather new in this subject so i have a way to go
before i can share something useful with people ...
right now i am searching for some resources regarding programming for the genesys cti system
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I think a little update is a little overdue on the call generator things.
I have finished the first version and it works just great. The only thing is the GUI has to be running directly on an Asterisk box which is far as usefulness goes is pretty poor. I have decided not to release it but to create a Windows client instead so that it can be run remotely. It will be ready for download sometime between Christmas and New Year.
Pavel
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Nothing like enjoying a few days off over Christmas then Pavel!!
:D
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[quote author=mark link=topic=1767.msg6597#msg6597 date=1166534273]
Nothing like enjoying a few days off over Christmas then Pavel!!
:D
[/quote]
Mark,
Its called a refuge from:
(1) the rest of the family over the holidays.......
(2) the dayjob of writing vehicle tracking system for a client!!
(Hopefully off to see MG again on thurs, she says hello BTW)
Pavel
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(This is a repost if you get that deja-vu feeling.)
At last the[b] Bulk Call Generator[/b] (BCG for short) which I promised is completed and works here in the office\lab. It is an application that connects to Asterisk, an open source PBX which generates the calls. As BCG runs on Windows and Asterisk is generally a Linux application, BCG is a client of Asterisk, which means you can install BCG on your laptop/desktop and leave Asterisk safely in the server room.
BCG is a call [b]GENERATOR[/b] as opposed to a call simulator. What is the difference? A simulator tricks systems into believing there are calls. A generator creates real calls for the equipment to handle. It has been designed solely as a test tool.
As a test tool BCG can be used for both small and large scale testing. If you create or modify a routing strategy you can set BCG to make a few calls over a period of time to see which destination the calls go to. On the other hand, if you want to soak test your call centre with 200 calls arriving every minute, BCG can do this as well!
Is it a Genesys dependant? The answer to this is No (for now anyway). As Asterisk generates the calls it is only dependent on the PBX it connects to. As Asterisk supports many protocols, BCG can be used to test almost any call centre using SIP, H323, Skinny, PRI, BRI or even POTS lines!
BCG lets you set the number to be dialled (Route Points anyone? ;) ), the call’s ANI/CLI and the number of calls to be made and the rate the calls will be made at.
How much is it? The answer is also simple – it’s [b]FREE[/b]!
My website is currently being upgraded to allow for downloads so in the mean time if you want a copy please message me via this forum or email me and I will gladly dropload you a copy for FREE.
Regards,
Pavel
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Please send me a copy of the Bulk Call Generator -> mattlehrer@gmail.com
Thanks!
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[quote author=Matt link=topic=1767.msg7380#msg7380 date=1174069357]
Please send me a copy of the Bulk Call Generator -> mattlehrer@gmail.com
Thanks!
[/quote]
I have droploaded it to you.
Regards,
Pavel
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Please email me your app on sshirazh@bigpond.net.au. Thanks in advance.
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I wonder what happened to this wonderful and [b]free[/b] product... :D
Pavel? :P
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[quote author=victor link=topic=1767.msg9557#msg9557 date=1191903797]
I wonder what happened to this wonderful and [b]free[/b] product... :D
Pavel? :P
[/quote]
If you give me the correct permissions I'll put it in the Download section here (for free ;) )
Pavel
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Hi, could you please send me a copy as well? gbrzyk@gmx.de
Thanks for your work!
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Hello
I would greatly appreciate it if you could send me a copy of your program as well. Thank you very much.
sincerely,
VJ
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Hello all,
could you please send me a Bulk Call Generator to my e-mail too? Only for my test development platform.
This is very useful tool...
good job :)
zdenda.t@centrum.cz
Thanks,
z-
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Hello ,
could you please send me a Bulk Call Generator to my e-mail too?
This is very useful tool...
thankss and good job
m.konieczny@chello.nl
M
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looks great, i would like a copy of this programm to my e-mail adress unfaced@gmx.net
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The BCG sounds great, but does it work with Avaya PBX?
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I'll be droploading the BCG to those who asked for it this weekend.
S - BCG is an app that creates calls using a modified Asterisk install. So if you connect the Asterisk install to the Avaya (using E1\T1\J1 etc) it'll work. If you want a copy you'll have to send me your email address.
Pavel
PS It doesn't work on Windows Vista, only XP or W2K\W2K3.
UPDATE: the dropload.com website is down at the moment so hold on guys.
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I have now emailed everyone that requested a copy. If anyone else wants a copy please let me know.
VJ, gmail bounced the mail.
Pavel
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Pavel, can you mail me a copy please? p3lly@hotmail.co.uk
Thanks very much in advance,
John
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[quote author=Pelly link=topic=1767.msg11429#msg11429 date=1205240739]
Pavel, can you mail me a copy please? p3lly@hotmail.co.uk
Thanks very much in advance,
John
[/quote]
Done.
Would anyone else like a copy?
Pavel
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Hello Pavel,
can you also send me a copy please?
peter.selc @ gmail . com
Thanks a lot,
Peter
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Hello Pavel
Thanks can you send me a copy.
andre.j.kruger@gmail.com
Thanks
Andre
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me too please...
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Pavel,
Thats a great effort and very kind of you to release this soft freely...
Would you pls send me the link to download as well?
Thanks
regards
Tiy
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up
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Can you send a copy to me also. This sounds like something I have been looking for. Thanks
Chris.reagan@hotmail.com
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[quote author=DaveStar.net link=topic=1767.msg16922#msg16922 date=1235429529]
Can you send a copy to me also. This sounds like something I have been looking for. Thanks
Chris.reagan@hotmail.com
[/quote]
You have mail.
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Win i'm also interesting : sylvainsjc@gmail.com
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[quote author=Sylvainsjc link=topic=1767.msg16931#msg16931 date=1235455777]
Win i'm also interesting : sylvainsjc@gmail.com
[/quote]
On its way
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Would you mind sending me a copy?
branyoo@gmail.com
Thanks.
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Hello Owen,
What great timing in the development of the Bulk Call generator. I have an urgent need to generate volume against a GVP to create some CDR for a reporting application that is being developed in house.
Please, send me a copy when you get a chance at navy88@gmail.com.
Thank you,
Gary
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Hi Everyone,
I've been trying to send BCG to the people that have asked for it but as it contains an exe it always gets blocked by the mail servers. So what I have done is upload it to:
[url=http://www.Influxsoft.com/bcg/bcg_install_1_0_0_1.zip]http://www.Influxsoft.com/bcg/bcg_install_1_0_0_1.zip[/url]
If you download it please just send me a quick message to say you've taken a copy.
Cheers,
Pavel
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[quote author=Pavel link=topic=1767.msg16959#msg16959 date=1235585045]
Hi Everyone,
I've been trying to send BCG to the people that have asked for it but as it contains an exe it always gets blocked by the mail servers. So what I have done is upload it to:
[url=http://www.Influxsoft.com/bcg/bcg_install_1_0_0_1.zip]http://www.Influxsoft.com/bcg/bcg_install_1_0_0_1.zip[/url]
If you download it please just send me a quick message to say you've taken a copy.
Cheers,
Pavel
[/quote]
thx for the link Pavel
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Hi, Pavel,
not bad, not bad!!!
First The Wire, next this, I am very impressed!!! Very good job! Two thumbs and also two toes up!!!
Vic
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[quote author=victor link=topic=1767.msg16973#msg16973 date=1235609377]
Hi, Pavel,
not bad, not bad!!!
First The Wire, next this, I am very impressed!!! Very good job! Two thumbs and also two toes up!!!
Vic
[/quote]
Dude it's 2 years old!
I'm thinking about developing it further by adding the following functionality:
[list]
[li]Tool to create a predetermined set of test calls so the same calls can be submitted time and time again.[/li]
[li]Split it into a client\server architecture so that multiple users can use it simultaneously.[/li]
[li]Integrate it into SIP Server for auditable reporting (what would Genesys think?) [/li]
[/list]
What does everyone think?
Pavel
PS Can you tell I'm bored!
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this tool is for tdm enviroment or sip enviroment.
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[quote author=GenesysNewbie link=topic=1767.msg17580#msg17580 date=1237866146]
this tool is for tdm enviroment or sip enviroment.
[/quote]
Either as Asterisk supports both. BCG connects to Asterisk so it's immaterial.
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i understand...but i am not using asterisk. teh paltform is genesys
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[quote author=GenesysNewbie link=topic=1767.msg17587#msg17587 date=1237895249]
i understand...but i am not using asterisk. teh paltform is genesys
[/quote]
If you're on VOIP telephony system all you need to do is get an old box and install Linux\Asterisk and use the BCG GUI. If you're on TDM then you have to buy some telephony cards and put them in a decent spec box and then install Linux\Asterisk.
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Hello Pavel,
I downloaded a copy today :) thanks for this... i shall start to use this now :)
Cheers,
Prassy
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Hello Pavel,
A quickie here, i have Avaya PBX installed on my system i understand that BCG will not work here, and i am looking for some free bulk call generator which can be integrated with Avaya switch
Can you give me any suggestions...
Cheers,
Prassy.
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Hi Prassytheone,
Get yourself an old PC and install Asterisk on it. Then connect the Asterisk box to the Avaya.
Pavel
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Thanks Pavel, Ill give it a try :)
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Hi All,
Just a quick update on BCG. I will be releasing a v2 in about a month that adds the following functionality:
*Support for upto 2000 simultaneous calls
*Calls can be predefined so that the same test scenarios can be repeated.
*Calls can have a predetermined length
*CDRs produced
It will of course be available for free download.
Pavel
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Hi Pavel, could i get a copy of bcg as well. thank you.
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Hi,
Could you please send a copy of our BCG to: tmorrison@hailix.com?
thanks,
Johnathan
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Hello
Is there anyway I could get a copy of the BCG app? If so, please send it to vmeno000@gmail.com. Thank you very much,
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Hi,
Could you also send a copy of our BCG to: jellesavelsberg@hotmail.com?
thanks,
Jelle
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Hi,
Could you also send a copy of your BCG to: nunezsantana@hotmail.com?
Kind regards,
Franklin.
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Check out http://www.cyarasolutions.com/ I use them on all my projects since I found out about them. Their solution is great for Functional and Load Testing, but with a Business User friendly interface, which makes it a way better proposition than a Hammer as you don't need a techie to set it up. The solution is also sold as a service, so there is also no CAPEX cost.
Their solution is also available to do Customer Experience monitoring. What they do is initiate a call every X minutes and record the customer experience (which can be replayed from their portal) and sent out a notification is a threshold is breached.
It's really worth a try...
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Hi,
this sounds just like what i have been looking for,
Please could you send me over a copy,
thanks
Ross
rosco4979@gmail.com
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Hello,
I would really appreciate if you can send the copy of BCG tool to thinkb4umail@gmail.com and readyforemail@gmail.com
Thank you
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I'd like a copy of BCG as well. My email is **klincolnATemblemhealth.com**
Kevin Lincoln
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Hello,
is it possible for me to get this tool also: mihai.vasiloiu@gmail.com
Thank you very much,
Mihai
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Hi,
Could I also get a copy as well please: zalexhp@hotmail.com
Thanks for your time and effort.
AHA
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Hi,
Could I get a copy of this awsome BCG. I have a need to stress test our VOIP server.
My email is aabbasi@gmail.com
Thank you so much in advance!
Arsalan
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Hello Can some one send me a copy of the BCG my email is
aakarach@hotmail.com
appreciate it
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Pavel,
Is the BCG still available at all? I would like to take a look at it if possible.
Jeff
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Hello,
If this is still a working project I'd like to take a look at the software,
send me a copy to rosco4979@gmail.com
Thanks
Ross
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Hello,
If this is still a working project I'd like to a copy of the software,
Please send me a copy to anthony.canu@smartservice.qld.gov.au
Thanks
Tony
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Wow this is an old thread of mine.
Is the demand out there for me to re-do BGC?
PM me if you have comments.
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Hi Adam,
Just stumbled upon you post while searching for call generators to test one of my CTI App.
Can I have copy of BCG ?
Thanks