Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Peter on August 01, 2006, 02:00:11 AM

Title: How to apply filters
Post by: Peter on August 01, 2006, 02:00:11 AM

Can you please help me with filters?

I want to apply a filter using attach-data to my CCP statistics but I do not want to redo the templates. :D I know I can add filters directly to s/s but then I will have to define a duplicate set of statistics and still modify CCP templates. How can I apply filter to the whole template and not go through each individual statistic?

Danke :)

This forum rocks!

Title: Re: How to apply filters
Post by: ecki on August 01, 2006, 04:05:55 AM

Hi Peter,

If you have already used some filters with your current CCPulse templates, you can change the definition of this filter in CME for particular Stat Server and after SS restart the new definition will be current.
If you have not used any filter so I think there are no other options but to add new filter manually. At lease I do not know any other way to do it.

Bitte  ;)

e.