Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Mike on August 08, 2006, 08:57:57 PM

Title: Active X Desktop Toolkit startup error?
Post by: Mike on August 08, 2006, 08:57:57 PM

Just tried starting Active X Desktop Toolkit on my desktop PC.  Received runtime error '438' - Object doesn't support this property or method.

Anyone get this before?  I'm going to reinstall the toolkit, just wondering if this is related to a Microsoft update, etc...

Thanks

Title: Re: Active X Desktop Toolkit startup error?
Post by: Blah on August 09, 2006, 02:55:28 AM

I had the same problem quite a few times.

The best way to fix this problem is to:

1. uninstall softphone
2. install it again

it worked for me on my Windows XP Home.

I had a problem with it after re-installing it several times where Active X 7.0 would crash when it tries to register with t-server. I then tried it with AX 7.1 and had the same problem. To this day, I was unable to resolve this problem. I gave up, re-installed Windows and ... it worked. There must be some strange registry entry or DLL file that corrupts Active X installation. I hope you do not have the same problem.

Title: Re: Active X Desktop Toolkit startup error?
Post by: Haldane on August 09, 2006, 11:39:41 AM

Mike,
    Sounds like it could be a permissions issue. Maybe some of the tlib dll's didn't register properly. I persume a reinstall should fix it.

Title: Re: Active X Desktop Toolkit startup error?
Post by: Mike on August 14, 2006, 03:54:16 PM

Good ol' Windows.. Uninstalled and Reinstalled and voila!  
XP can be so tempermental at times...

Title: Re: Active X Desktop Toolkit startup error?
Post by: Genecist on August 14, 2006, 11:08:40 PM

[quote author=Mike link=topic=1776.msg5701#msg5701 date=1155570856]
Good ol' Windows.. Uninstalled and Reinstalled and voila! 
XP can be so tempermental at times...

[/quote]

Don't mean to start anything here...but the problems you experienced aren't necessarily the fault of Windows.

Windows gets blamed far too often for the problems created by suspect third party software...as is the case for the Genesys ActiveX Toolkit.

See, that's the nature of 3rd party developers...when their stuff works well, they credit their programming abilities.  When their stuff doesn't work well, they blame Windows.

Title: Re: Active X Desktop Toolkit startup error?
Post by: victor on August 15, 2006, 01:28:35 AM

I agree with you completely.

I think that the problem that both I and the person here experienced has nothing to do with Microsoft but everything to do with the way Genesys ActiveX installs and initialized itself. It would be really interesting to see if someone can pinpoint the problem. >:D