Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cb on August 11, 2006, 12:31:08 PM
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Hi Guys, I have a problem. Genesys T server is refusing certain connections. We connect via our CRM solution and connect in with the extension. The error we receive is "Warning: Registration dc attempt 3 of 10 failed on DN 12950 - next attempt will be made in 1910 msec" This as I understand is indicating congestion between the switch. It is only affecting certain extensions. We currently use a lucent solution.
Any ideas...I am fairly new to genesys.
Thanks,
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Cb,
your problem could be related to many different things; anyway:
[list]
[li]are those extensions you try to register to defined in CME?[/li]
[li]what is the TServer option disable_digits_collection set to?[/li]
[li]what is the value of the TServer option max-registration-per-sec?[/li]
[/list]
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you might also want to check that the extn exists in the switch or is an extn type and not some other weird config.
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[quote author=cb link=topic=1782.msg5688#msg5688 date=1155299468]
Hi Guys, I have a problem. Genesys T server is refusing certain connections. We connect via our CRM solution and connect in with the extension. The error we receive is "Warning: Registration dc attempt 3 of 10 failed on DN 12950 - next attempt will be made in 1910 msec" This as I understand is indicating congestion between the switch. It is only affecting certain extensions. We currently use a lucent solution.
Any ideas...I am fairly new to genesys.
Thanks,
[/quote]
My initial guess would be that that DN does not exist in your PBX or is not CTI-enabled. Check your PBX DN configuration.