Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Mike on August 14, 2006, 04:01:10 PM

Title: Email Alarms in SCI
Post by: Mike on August 14, 2006, 04:01:10 PM

Well, I have decided to take the advice of Tony Tillyer and configure email alarms in SCI.  Most importantly, I want to be alerted via email when the Major Alarm conditions happen. 
Here's a question though; when you configure the alarm reactions in SCI, the wizard asks for an email addy to send the alarm to.  No problem.  However, where do you configure Genesys with the SMTP info? 

Title: Re: Email Alarms in SCI
Post by: René on August 15, 2006, 03:06:31 PM

Hi Mike,

You haven't mentioned which Genesys version you're talking about but I hope it's the same in 6.5 and 7.x. The connection info for SMTP is configured in Solution Control Server options. You have to create a new section "mailer" and two new keys "smtp_host" and "smtp_port" within that section. There is one optional key "smtp_from" which you can use to specify the "From" address for the emails generated by SCS.

I have the experience that the restart of SCS is needed to apply the changes.

Good luck!
René

Title: Re: Email Alarms in SCI
Post by: Mike on August 15, 2006, 05:58:40 PM

Hi Rene

Thanks for the response.  I'm a little green behind the ears, or should I say a lot of green behind the ears when it comes to Genesys as it is a new application for me.  I'm using Ver. 6.5 and so far, I've only been to FRO and FRI class.  The email alerts is a little vauge in the class texts that I took home.

I will try this out and let everyone know the outcome.  In the meantime, thanks again, this forum is the greatest!

Title: Re: Email Alarms in SCI
Post by: jumpup on April 16, 2010, 02:05:57 PM

Dear all,

I'm currently face to a specific demand in an genesys 7.6 environment in multisite.
We currently use SCI/SCS to send alarm via email. But we are in a multisite environement and we want to send it only to person on the site who has the alarm.
So I want to know if there is a way to use variables (comes from strategy ) to send to a specific email address the Alarm via SCI.
I don't find anything about it and we are oblige to send the alarm to the same address and after dispatch it to the different sites.

Hope you undestand my question and my english ;)

Best regards

Title: Re: Email Alarms in SCI
Post by: René on April 18, 2010, 06:32:08 PM

Hi,

I'm not aware of any such functionality in SCS.

What kind of alarm are you talking about - alarms based on standard event messages or custom alarms generated from the routing strategies?

R.

Title: Re: Email Alarms in SCI
Post by: jumpup on April 23, 2010, 12:01:03 PM

Hi,

Custom alarms from routing strategy.

But I think it isn't possible via Genesys, we currently test to do this via perl script.

Thanks for your help.

Regards

Title: Re: Email Alarms in SCI
Post by: Timur Karimov on April 24, 2010, 07:54:09 AM

[quote author=jumpup link=topic=1783.msg23956#msg23956 date=1272024063]
Hi,
Custom alarms from routing strategy.
[/quote]

Hi,
did u mean gebnerate email from voice rounting strategy? yes, u can did it by using standard IRD object.
we use such functionality to generate alarm message to supervisors in one of out bissness project.

WBR

Title: Re: Email Alarms in SCI
Post by: El Fuego on April 29, 2010, 01:47:57 PM

Hello

I have the same problematic of Jumpup (same demand and same environment).
I can tell you that we arrived to the same conclusion; we cannot use variable from the routing strategies neither in the message text nor in the adress field  >:(
But we can use it in the alarm message  :)  so we also decided to use a perl script (Alarm in SCI ==> OS Command  ==> perl script).

I am so newbie in Perl script and I would like to know if it is possible to use the alarm message as a variable in the perl script ?

Jumpup :
Did you manage to satisfy this specific demand ?

Thanks for your Help