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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: toumtoum7 on August 30, 2006, 08:11:38 AM

Title: Custom Server Error
Post by: toumtoum7 on August 30, 2006, 08:11:38 AM

Hi all,

I have a problem with my Custom Server. Indeed, each week, there is this error :

16:12:18.832 Trc 20007 RCP Call: EXECUTE (client=13, ref_id=265171, internal_id=21678)
16:12:18.832 Trc 20010 RCP Parameter 1: R_CUSTOMER_PROCEDURE
16:12:18.832 Trc 20010 RCP Parameter 2: ANI='631445655'
16:12:18.832 Trc 20010 RCP Parameter 3: CodSI='003'
16:12:18.832 Trc 20010 RCP Parameter 4: CodStruct='021400'
16:12:18.832 Trc 20010 RCP Parameter 5: IdCLi='Null'
16:12:18.851 Std 21002 EXCEPTION in R_CUSTOMER_PROCEDURE(...) of your RCP shared object/library. RCP function call (EXECUTE,R_CUSTOMER_PROCEDURE,...) was ignored

So, I have to restart it each time !

I don't know if there is a relation, but the "internal_id" variable is between 21000 and 22000. And when I restart the Custom Server, internal_id=0.
Is anybody know what represents this variable ?

Thanks,

toumtoum

Title: Re: Custom Server Error
Post by: Pter K. on August 31, 2006, 03:04:40 AM

Custom Server is called as a DLL: talk to a programmer who wrote your custom server on how it is handling itself after execution completes. Does the instance destroy itself or not? I think that you keep old instances of DLL and generate a new one each time. How is your DLL compiled? Is it static?