Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sitto on August 31, 2006, 04:21:32 AM

Title: Import customer database to UCS
Post by: sitto on August 31, 2006, 04:21:32 AM

Hi,

I'm using UCS with GAD.
I would like to import customer database to UCS. How do I import it? Has Genesys import tool?

PS. This is a good website for Genesys community, we'll never walk alone.  ;D ;D ;D

Thanks,
Sitto.

Title: Re: Import customer database to UCS
Post by: Haldane on August 31, 2006, 10:52:50 AM

I persume you could write your own import script from your customer Db or create view out to existing DB.

Title: Re: Import customer database to UCS
Post by: PK on September 01, 2006, 05:54:05 AM

There is no such tool. You need to write your own script to move the data.

Title: Re: Import customer database to UCS
Post by: sitto on September 01, 2006, 08:43:18 AM

Could I use "Multimedia 7.2 Selected Conceptual Data Models for the UCS Database" to learn about UCS structure?

Title: Re: Import customer database to UCS
Post by: IanDS on September 07, 2006, 12:46:19 PM

Yes you could use that but it only shows 3 tables or so.

You really need to get dirty and have a look at all the tables.

What sort of tables and columns have you got in the customer database that you want to import?

Title: Re: Import customer database to UCS
Post by: sitto on September 12, 2006, 05:29:53 PM

Hi,

My customer would like to import a list of his customer which compose customer name and telephone number (more than one per contact)
How to import it?

Thanks for your support,
Sitto