Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: URSMan on August 31, 2006, 08:56:16 AM

Title: avaya VRU <> Ur Server
Post by: URSMan on August 31, 2006, 08:56:16 AM

My first  post here. Hopefully not last. Don't flame me please if my question is in f.a.q.

Question A -
                      can Ur Server be used to act as ivr without gvp? Is it possible to combine Ur Server logic with avaya VRU?
Question B -
                      it is my understanding that VRU can handle approximately thirty (30) simultaneous calls. Does it mean that we can only have thirty callers?

Is ivr a must  if I want to handle sixty calls during the rush hour or can something be done with avaya and Ur Server?

flow calls for:

1. CED
2. logic
3. voice prompts

Great site, but having an f.a.q. or a wiki more visible would be even better.

just a thought.

greg

Title: Re: avaya VRU <> Ur Server
Post by: IanDS on September 07, 2006, 12:50:21 PM

Greg,

some answers for you.

Question A -
                      can Ur Server be used to act as ivr without gvp? Is it possible to combine Ur Server logic with avaya VRU?

yes it can but it depends on the switch underneath and what you are trying to achieve with callflows.


Question B -
                      it is my understanding that VRU can handle approximately thirty (30) simultaneous calls. Does it mean that we can only have thirty callers?
Im surprised that the vru can only handle 30 callers....that would be 1 dialogic card...typically most vru's can handle about 240 per server.


Is ivr a must  if I want to handle sixty calls during the rush hour or can something be done with avaya and Ur Server?

If all you are doing is collecting CED from the switch and the routing the call based on some business logic this can all be done with URS and PBX (assumption Avaya Communication Manager)