Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Koki on September 07, 2006, 12:47:47 AM
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Dear Genesys Forum Participants,
this is a really great source of information about Genesys and I learn so much from it. I am working on preparing a report about how much time it costs us for people who wait for more than ten minutes. What I want to do is add together the waiting time for all the calls where call has waited more than ten minutes. Our site has a datamart and I think XXXThreshold statistic is the way to do it, but I cannot think of how this can be done. What is the statistic that I can use?
Koki :P