Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sitto on September 07, 2006, 05:21:09 PM

Title: Install Genesys Desktop with MCR solution
Post by: sitto on September 07, 2006, 05:21:09 PM

Hi,

I installed Genesys Desktop and MCR solution into the same server but couldn't work because Genesys Desktop couldn't be started.
How to configure it to be started? Please advise me.

Thank you,
Sitto

Title: Re: Install Genesys Desktop with MCR solution
Post by: Jeff on September 08, 2006, 05:15:15 AM

Hi, Sitto, can you please be more specific about why you could not start it? What was the problem?  Do you get an exception error or do you mean that agent could not login? I did not have a problem with installing it on the same pc.

What version are you using?

Title: Re: Install Genesys Desktop with MCR solution
Post by: sitto on September 12, 2006, 05:21:30 PM

Hi Jeff,

Thanks for your advice.
I could start GD already by changing ports of Tomcat.