Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nabnikulin on September 16, 2006, 09:18:47 PM

Title: ANI statistics the called subscribers
Post by: nabnikulin on September 16, 2006, 09:18:47 PM

Hi !

At once excuse me for bad English.....

We want to accumulate and analyze ANI information the called subscribers.
We cannot install call concentrator and other applications differently we shall disturb conditions of the contract.

Probably we could make it on GVP but as. What else there can be decisions?

Any ideas but not fantastic.

Thanks.

Title: Re: ANI statistics the called subscribers
Post by: Haldane on September 21, 2006, 02:31:24 PM

If you cannot use Call Concentrator then you could write a TServer clinet that would monitor all incoming call and write out all data to a database. You could also do this using the router/IRD and collect all data needed and output to a db. Failing being able to use any of these you could just write a log scraper and strip out your daily Tserver logs for the info required.

 

Title: Re: ANI statistics the called subscribers
Post by: Mike on September 22, 2006, 02:54:51 AM

If you have a GVP then all you need to do is use that to save ANI data into DB. This will be the easiest way.
If you have URS, use that to write all of the information you require for your analysis into DB.

1. What Genesys products do you have?
2. What do you want to save for your analysis?

Mike

Title: Re: ANI statistics the called subscribers
Post by: nabnikulin on September 27, 2006, 07:53:02 PM

Hi!

Mike! As it to make ?  How to save ANI data from GVP into DB ? Write down the worked example please, or plan of actions.


Thanks

Title: Re: ANI statistics the called subscribers
Post by: Adam G. on September 28, 2006, 09:59:17 AM

Hi,

Please excuse the shameless plug but I am involved in a call con lite application (non-Genesys app) that will be launched next month which collects amongst the call data, the caller's CLI\ANI.

There is a thread on here with further details:
[url]http://www.sggu.com/smf/index.php/topic,425.0.html[/url]

Regards,

Pavel