Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: victor on October 04, 2006, 08:45:14 AM

Title: Need help understanding how to use StreamManager
Post by: victor on October 04, 2006, 08:45:14 AM

Dear Genesys faithfuls,

I am looking into using Stream Manager in conjunction with URS to implement IVR-like functionality.
I understand that SM can be used to stream a announcement or music, but what I don't understand is how to collect user input based on the prompts played by SM.
I know that URS has CED function and I also see that there are a billion+1 Treatment options in IRD.

One of them is "Play Announcement and Collect Digits" (circled in red in a pic below) .

Can this be used? I was under the impression that it can only be used in combination with GVP.

Title: Re: Need help understanding how to use StreamManager
Post by: LeszekM on October 04, 2006, 09:12:23 AM

Yes, you can use it with Stream Manager.

To get it to work you have to have all the prompts to play in "announcement" directory (the subdirectory of the sm directory - probably you have to create this yourself). All the prompt names must be "numerical"  (for example  1_alaw.wav or 5222_ulaw.wav), because in the strategy you only specify the id, not the full file name.

Regards,
Leszek

Title: Re: Need help understanding how to use StreamManager
Post by: cavagnaro on October 05, 2006, 07:50:39 PM

Don't know what is Stream Manager but in Alcatel you use this Treatment as embeded, just put the object, select max digits, select a total_timeout, under Prompt tab put voice guide, which must be configured in CME under voice prompts (for alcatel is the numer of voice guide also known as tone numer). Once do this it's done. Then do a function that set a variable to collect digits.

varDigits = CED[]

Regards

Title: Re: Need help understanding how to use StreamManager
Post by: René on October 05, 2006, 08:47:36 PM

Victor,

Unfortunately I don't have access to IPMX right now so I'm not able to send you the example. But I found a list of supported treatments with notes how to use them in IPMX 7.0 Reference Manual. I think it's not legal to put extract of the documentation here so I hope you have that document.

René

Title: Re: Need help understanding how to use StreamManager
Post by: vic on October 06, 2006, 02:32:54 AM

Yes,

I got the manual. Checking it out right now.

Usually, when I am not sure about the copyright, I paraphrase what I read, since it becomes my know-how, plus I always reference where I got it from. :) Also, I don't think Genesys would mind if you dump al list of supported treatments :)  :D

Sending a manual is totally something else.  :-\

Of course, I am not a lawyer so I do not know.

Regarding the treatments, I will test it and get back to all of you. Thank you for the support.