Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: xav_net on October 05, 2006, 05:49:31 PM

Title: Check several mail accounts
Post by: xav_net on October 05, 2006, 05:49:31 PM

Hi everybody!

I've a question. How must I have to configure EMailServer from the multimedia part of Genesys, to consult different e-mail accounts?
I've I receive mails from these accounts, must I have to specify several Inbound queues, or I need only one?

Thanks a lot!

Title: Re: Check several mail accounts
Post by: cavagnaro on October 05, 2006, 07:34:30 PM

Depends on what you want to do. Using Content Analyzer you can determine which address do what and where it goes.

Title: Re: Check several mail accounts
Post by: René on October 05, 2006, 08:37:35 PM

Hi,

All emails received by Email Server Java (ESJ) are placed to the queue specified in ESJ options - section "email-processing", key "default-inbound-queue". If you have Multimedia 7.2 then you can modify the default queue in IRD/IWD by connecting Media Server endpoint with some queue.

René

Title: Re: Check several mail accounts
Post by: xav_net on October 06, 2006, 05:52:31 AM

Thanks a lot!
I'll try to configure it properly! :P

I'll keep u informed if I've some more problems ;)