Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Scottyjohn on October 09, 2006, 02:47:12 PM

Title: Populating COMMENT_ field in person object
Post by: Scottyjohn on October 09, 2006, 02:47:12 PM

Hi all,
I am looking to find a way to populate the COMMENT_ field in the CFG_PERSON table with a string.  I cant access it directly as our solution is a managed service and therefore we only have CME and read only access to the CFG DB.
Problem is I cant see how to populate these extra fields in CME.  Can this be achieved by adding something to the annex tab?

Title: Re: Populating COMMENT_ field in person object
Post by: Haldane on October 12, 2006, 12:47:50 PM

The only way to add data to these fields is via the DB. The field "comment_" along with some other's are not used within any Genesys GUI's (That I'm aware off). They are just there for future ref.

Title: Re: Populating COMMENT_ field in person object
Post by: Genecist on October 12, 2006, 03:13:22 PM

[quote author=Haldane link=topic=1861.msg6115#msg6115 date=1160657270]
They are just there for future ref.
[/quote]

And as such, is probably a bad idea to mess with it since it's not gauranteed to be there in a future edition of Genesys.

Title: Re: Populating COMMENT_ field in person object
Post by: Haldane on October 13, 2006, 08:14:11 AM

I think you'll be ok to use it as it's part of the config schema. I doubt they would remove it but you can throw in a service request to Genesys just to make sure.