Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Simon_OBrien on October 13, 2006, 03:03:53 PM

Title: ccpulse threshold vb script
Post by: Simon_OBrien on October 13, 2006, 03:03:53 PM

hi all,

I am trying to hide a place if it has been in SDNA.NotReadyFor Next Call for more that 1 hour. All attempts so far have failed. Below is the script I am using....

if ( Threshold.StatValue > 3600 ) then
    Threshold.Result = True
else
    Threshold.Result = False
end if


This tests ok but in practice, will not identify and hide the places over 1hour in the status.

any one got an igloo whats happening.....

you think after 4 weeks of constant playing with this, I would have stumbled across an answer by now.

One more question....

is there any training available out there for ccpulse design that does not incorporate the costs involved when using genesys uni??

best regards

Si

"Genesys and Nortell dont stick together so well when the blu tak falls off"

Title: Re: ccpulse threshold vb script
Post by: mark on October 13, 2006, 03:22:57 PM

Hi Simon,

Where are you trying to apply the threshold?
From what i remember, the Hide action only works in the main tree in the 'Call Centre Objects' pane.

Mark

Title: Re: ccpulse threshold vb script
Post by: Simon_OBrien on October 13, 2006, 03:37:50 PM

Hi Mark,

i can apply other thresholds with no time parameters to the objects list or a list selected with in the work space. I have tested that I can hide place objects using straight forward thresholds and it works ok.

I can even get it to work at low values ie 10 but anything of size, ie 3600 or 2400, and nothing happens.

Si

Title: Re: ccpulse threshold vb script
Post by: cavagnaro on October 14, 2006, 08:53:58 PM

I believe it's because from time to time CCPulse "cleans" the counter he has doing for that threshold. I remember there was a way to extend that timer. Also a threshold parameter. I don't have a CCPulse manual right now. Will check and try to post again with value.

Title: Re: ccpulse threshold vb script
Post by: Simon_OBrien on October 16, 2006, 09:35:33 AM

[quote author=cavagnaro link=topic=1868.msg6138#msg6138 date=1160859238]
I believe it's because from time to time CCPulse "cleans" the counter he has doing for that threshold. I remember there was a way to extend that timer. Also a threshold parameter. I don't have a CCPulse manual right now. Will check and try to post again with value.
[/quote]

cheers

the stats on status accumulate on my template indefinately for logged out. The config for the template does not reset the time...

What you mention, is it something that is in the config of the system or is it a user definable setting when building the template?

cheers

Si