Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Scottyjohn on October 14, 2006, 07:49:05 PM

Title: Location of Email field in Agent Object
Post by: Scottyjohn on October 14, 2006, 07:49:05 PM

Hi,
Im trying to find a field which I can use to store additional info about an agent (sales system ID) that I can query from the config DB.  I believe that the additional fields within the CFG_PERSON table in config database cant be populated from within CME.  Therefore the only field I can see where I can add freetyped text and that isnt being used is the e-mail field.  the problem is that when I populate that field on an agent object, I cant see where that entry is stored in config DB.  There is no field for it in the CFG_PERSON table and Ive been through all tables and cant find it anywhere??
Any ideas?

???

Title: Re: Location of Email field in Agent Object
Post by: IanDS on October 16, 2006, 07:58:59 PM

have you thought of using the employee id field?

Title: Re: Location of Email field in Agent Object
Post by: ecki on October 16, 2006, 11:39:45 PM

Hi Scotty,

And what about Annex tab? Have you considered this option? You can create as many additional option fields as you need.
Then you can find them in table cfg_flex_prop.

Cheers,

e.