Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: xav_net on October 17, 2006, 07:30:31 AM

Title: E-mail Agent Desktop
Post by: xav_net on October 17, 2006, 07:30:31 AM

Hi everybody!

I'm new in contact center matters :P , and I was told to code an application for reading and sendig e-mails in the agent desktop, because we don't have the genesys agent desktop. I've to code it using Web Services, but I've been reading the Genesys documents about agent desktop and I didn't find anything useful.

If anybody could give me some clues about how to start coding it I will be very pleased, because I'm a bit lost ;)

Thank you in advance!!

Title: Re: E-mail Agent Desktop
Post by: cavagnaro on October 17, 2006, 01:44:32 PM

Data in email arrives as KVPairs, so if your desktop app can read them i'm pretty sure you can build a easy mail client with adecuate methods you can answer them, however i'll recommend to read activex 6.0 developer guide.

Title: Re: E-mail Agent Desktop
Post by: René on October 17, 2006, 07:57:48 PM

Hi,

Looking for any information related to web services in Genesys Desktop documentation isn't the right way ;-). I would suggest you to find the manual "Agent Interaction SDK 7.2 - Services - Developer's Guide". It contains overview of the web services, description of each service and some notes to example application. The example application (source code) can be found on Genesys Documentation CD - look for file "72sdk_exmpl_ixn_services-agent.zip".

Hope the information above helps you.

René

Title: Re: E-mail Agent Desktop
Post by: xav_net on October 18, 2006, 07:44:45 AM

That's better;)

I'll look at the code, and I'll base on it to build my own application!

Thank u a lot René & cavagnaro!