Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Steve on October 17, 2006, 01:34:45 PM

Title: Avaya Cookbook for Nortel?
Post by: Steve on October 17, 2006, 01:34:45 PM

Is there a document similar to the Avaya Cookbook, but for Nortel DMS100/CS2k?

Something that explains the ommon config option required both on the switch and in the T-Servers to get the best from the integration. Also something that saves me trying to "reinvent the wheel."

Steve

Title: Re: Avaya Cookbook for Nortel?
Post by: Manas Mohanty on January 31, 2008, 03:20:14 AM

Hi ,

Is there a Avaya cook book as mentioned in this thread ? Can some body direct me to the source ?

Thanks
Manas

Title: Re: Avaya Cookbook for Nortel?
Post by: Steve on February 14, 2008, 03:03:40 PM

Sorry it took so long to reply, I stopped reading when the thread went random!

But back to the Avaya cookbook, it was written by somene called David Albert, I don't know if he is (or was) Genesys.
It gives a good overview to Genesys CTI on Definity switches.

But as the it says "This document is provided ‘As-Is, Where-Is’ and is NOT intended to replace any official documentation from Genesys, Avaya, or any other vendor."

Steve

Title: Re: Avaya Cookbook for Nortel?
Post by: cavagnaro on February 14, 2008, 08:03:49 PM

Is this document on Genesys Support site or where?

Title: Re: Avaya Cookbook for Nortel?
Post by: victor on February 15, 2008, 06:35:22 AM

I have not seen it...

Title: Re: Avaya Cookbook for Nortel?
Post by: Mike Kamlet on February 15, 2008, 04:26:43 PM

You probably need to contact support (or you account team) and ask for it.

Dave is with Genesys tech support and is the resident Avaya expert.