Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Kura Koki on October 18, 2006, 12:55:44 PM

Title: Can two T-Servers have the same access code
Post by: Kura Koki on October 18, 2006, 12:55:44 PM

Dear Genesys Professionals,



part of our DR (Disaster Recovery) requires that we have two identical call centers in city A and city B.

Our telecom network was setup to automatically detect if city A is down, and if so, connect to city B. To this end, both city A and city B have the same access codes (the number you would dial from city C to access the site on A or B). Would there be a problem in assigning the same access code to T-Servers in city A and city B? We are using multi-site routing, so, when city A goes offline, URS would be able to route the calls to city B, but access code will be the same as city A.

Thank you for your advice on this matter! Koki

Title: Re: Can two T-Servers have the same access code
Post by: IanDS on October 20, 2006, 11:01:50 AM

As long as the first call centre is down and the network trunks are down, Genesys wont care.

if however the trunks are up an genesys send a call to call centre a then you will have a problem with the call.

Title: Re: Can two T-Servers have the same access code
Post by: mark on October 20, 2006, 12:18:06 PM

[quote author=IanDS link=topic=1878.msg6192#msg6192 date=1161342110]
As long as the first call centre is down and the network trunks are down, Genesys wont care.

if however the trunks are up an genesys send a call to call centre a then you will have a problem with the call.




[/quote]

Could you not place a HA Proxy which would direct the calls to B even when the trunks are up in this instance?

Mark

Title: Re: Can two T-Servers have the same access code
Post by: IanDS on October 25, 2006, 02:22:24 PM

HA Proxy ( TServer HA Proxy- which isnt supported for some tservers now) wont do anything regarding the delivery of calls.
Its only listening to two CTI links.

The problem with Genesys is it doesnt know what is going on at the trunk level(in most cases), it just tells the PBX to route the call to this number xxxx, how it gets there PBX only knows.