Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mgcristino on November 03, 2006, 03:13:13 PM

Title: CCA - report per agent per campaign
Post by: mgcristino on November 03, 2006, 03:13:13 PM

Hello,

i'm trying to define a CCA report per agent per campaign.

Knowing that an agent can do several campaigns per day, how can i deploy a with this?

Thnaks

Title: Re: CCA - report per agent per campaign
Post by: cavagnaro on November 08, 2006, 09:40:09 PM

Per agent? Don't think so, maybe per AGent Group at Campaign, those reports does exists.