Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sitto on November 04, 2006, 02:17:57 PM

Title: Can't conference with CDN via Genesys Desktop
Post by: sitto on November 04, 2006, 02:17:57 PM

Hi,

I have a CDN that be controlled by symposium.
My customer need to conference with this CDN via Genesys Desktop that I could initial conference but couldn't completed conference all calls.

Thanks,
Sitto

Title: Re: Can't conference with CDN via Genesys Desktop
Post by: cavagnaro on November 05, 2006, 01:10:25 AM

Without GAD does it works?

Title: Re: Can't conference with CDN via Genesys Desktop
Post by: sittinan on November 06, 2006, 01:11:29 AM

Hi,
I tried to test as below

1. manually conference via hard phone could be worked.
2. conference via Starter App couldn't be worked

Thanks,
Sitto

Title: Re: Can't conference with CDN via Genesys Desktop
Post by: cavagnaro on November 06, 2006, 02:57:28 PM

Which version of TServer are you using? I know there is a bug on a set of TServers that reports a bad state of the DN when doing transfers. Not all of them are listed as fixes on the Support Tech Web, can you do a test transfer and put the TServer logs?

Title: Re: Can't conference with CDN via Genesys Desktop
Post by: genesys on November 14, 2006, 01:36:34 AM

Try configuring the CDN in Genesys as an ACD Queue and then give a try

Title: Re: Can't conference with CDN via Genesys Desktop
Post by: sitto on November 15, 2006, 09:09:17 AM

Sorry, I'm late.

Symposium TServer version is 7.2.004.00
Genesys Desktop version is 7.2.001.04

I will try to test your advice.

Thanks