Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Genecist on November 06, 2006, 09:53:14 PM

Title: Genesys & Java
Post by: Genecist on November 06, 2006, 09:53:14 PM

What options does Genesys provide for doing a rich CTI implmentation from within a browser using a java applet?

What are the prescribed toolkits, sdk, etc.

Many thanks...

Title: Re: Genesys & Java
Post by: cavagnaro on November 07, 2006, 04:48:26 AM

There is a SDK which is included in the same CD with the ActiveX version. Never used but it does exists.

Title: Re: Genesys & Java
Post by: IanDS on November 07, 2006, 07:37:06 AM

There is also the Interaction SDK /Agent Interaction Layer (AIL).

IDS

Title: Re: Genesys & Java
Post by: Genecist on November 07, 2006, 04:55:59 PM

Perfect.  Thanks.

Title: Re: Genesys & Java
Post by: Haldane on November 08, 2006, 10:36:08 AM

Genecist,
    You could also look into the Genesys .NET server or GETS.

Title: Re: Genesys & Java
Post by: Genecist on November 08, 2006, 03:59:07 PM

Haldane,

I'm to provide a CTI component to a vendor whose solution is a weblogic/java mix using browsers.  I hate browser based interfaces...even with ajax and such, a browser is still a crippled user experience compared to a fat client.

Up until now, all my CTI solutions have invovled a .net C++ wrapper around t-lib used by .net windows forms clients.

Title: Re: Genesys & Java
Post by: genesys on November 14, 2006, 01:42:41 AM

Try with JTele, which is a very small piece of libraries in Java compared AIL