Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on November 08, 2006, 03:26:45 AM
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Hi,
I'm trying to use a VTO as a destination of a campaign, it works, but my problem is that it dials without control as i setted up as the ACD group a real agent group and the agent is always ready for next call.
I tried to associate a Virtual Queue to the Voice Treatment Ports but in that way it doesn't dial at all as OCS reports zero agents ready.
Does anybody have succed in to doing something like this??