Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kjones on January 01, 1970, 12:00:00 AM

Title: Effectively using skill levels
Post by: kjones on January 01, 1970, 12:00:00 AM

I work in a call centre and the manager wants to start using skill levels within skills to put more power into the hands of various teammanagers. Any ideas what's the best way to look for various skill levels within strategies?