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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Haldane on November 23, 2006, 12:14:56 PM

Title: Hyperion - Objects Stored in A file
Post by: Haldane on November 23, 2006, 12:14:56 PM

All,
  I have a CCA report in which I have all the neccesary agents in a text file. I can manually go in and point to the file and run the report. The question I have is it possible to configure somewhere the location of this file so every time i open the report it will look for the file and load the objects on open. Any help greatly appreciated.


Regards

Title: Re: Hyperion - Objects Stored in A file
Post by: mark on November 23, 2006, 01:32:39 PM

Can you reference an agent group within CME?
If so, you could either create a skill and VAG to make it dynamic or just manually move agents out of a new group.

My knowledge on hyperion / brio is limited, so not sure if that is any help!!

Mark