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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: BarnaGen on December 10, 2006, 06:09:20 PM

Title: Routing by e-mail account - doubt
Post by: BarnaGen on December 10, 2006, 06:09:20 PM

Hi everybody!

I'm trying to make an e-mail routing strategy but I have a problem.

My Email Server Java checks various e-mail accounts, and those e-mails are putted in the Inbound queue. How can I put those e-mails that are in the inbound queue to different queues separating them by the address thew were sent.

I mean, I will create different queues like support, info...and I wish that all the mails sent to support@whatever.com went to the support queue.

I've been trying it useng the variable UData ToAddress, but it doesn't worked.

Does anybody tried something similar?

Thaks a lot!!

Title: Re: Routing by e-mail account - doubt
Post by: Fra on December 11, 2006, 08:33:59 AM

Barnagen,

in 6.x ICS there's a module, the Content Analyzer, that you can create rules in: in each of them you set up the criteria - for example the destination address - applied to the incoming emails and the destination - VRPs -  they should submitted to.

Fra

Title: Re: Routing by e-mail account - doubt
Post by: BarnaGen on December 11, 2006, 09:26:40 AM

Hi Fra,

I'm using 7.1 version, and I don't have licenses for content analyzer, I could use knowledge manager but only applying screening rules to the subject.

Knowing which version I'm using, the solution would be the same?

I'll try your solution and I'll look in the manuals meanwhile.

Thanks a lot!

Title: Re: Routing by e-mail account - doubt
Post by: BarnaGen on December 11, 2006, 10:05:48 AM

Hi Fra,

I done it! Finally it worked the way you told me

Thank u alot.