Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: toumtoum7 on December 12, 2006, 03:27:49 PM
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Hi all :)
I would like to know if it is possible develop a softphone with the genesys T-Lib SDK and implement ip protocol ?
Which version of T-Lib SDK ?
Is interaction SDK better than t-lib for ip telephony ?
Thanks for all,
toumtoum
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[quote author=toumtoum7 link=topic=1951.msg6524#msg6524 date=1165937269]
Hi all :)
I would like to know if it is possible develop a softphone with the genesys T-Lib SDK and implement ip protocol ?
Which version of T-Lib SDK ?
Is interaction SDK better than t-lib for ip telephony ?
Thanks for all,
toumtoum
[/quote]
ToumToum,
very nice name!!! ;D
Yes, you can develop it using Tlib, however, in my humble opinion you should use Genesys Active X component that comes with GAD. <- this is the shorthand for Genesys Active Desktop Toolkit, which is included with your framework CD. (At least mine did!)
What you want to do is look at that sample and see how it works and start by using it as foundation for your softphone. What are you trying to make?
URSMan
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P.S.
I am a beginner when it comes to Genesys components as well and I found this forum to be very useful for asking questions. Vic and Tony and Rene (with a french accent on his second e) and Cavagnaro and Haldane and a dozen other people seem to know their stuff are very good at handling most of the questions I have for them. I wonder when they find the time to do their own work! So my suggestion would be is to just start firing the questions away and not only learn yourself but allow other underlings like me to learn in process from some of the brightest Genesys people I have known so far. (<- yes, I AM broownnosing! :P )
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URSMan,
very nice name too ;D
Thanks for your answer.
I have to develop in Java a softphone compatible with IP voice. I just don't know if it is possible to do that with the T-Lib SDK or if it is better to use the Interaction SDK... ???
++
toumtoum
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Good question,
I di dnot know you can use Interaction SDK, but I assume you probably can.
I would just go with ActiveX and regular SIP libraries. As for Java, I personally hate it.
But of course, I am one of the people who try to make things simple by skipping learning about new and wonderful things that Genesys out there, meaning I will have to pay dearly in a long term!
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I'm not sure what you mean by 'IP protocol'.
But, t-lib sdk has everything you need to implement a softphone. My choice of method is a C++.net wrapper around the t-lib api, used by a .net C# windows form app.
The advantage is no deployment issues...as with all .net apps, you can deploy by a mere file copy. Never had an issue.
With the activeX desktop toolkit, since it's COM based you have to run a setup on the target desktop.
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Hi Genecist ;D
My softphone has to run with ip voice. I want to know if there is the methods that I need in Genesys T-Lib SDK. I am sure that exists with Genesys Interaction SDK libraries, but I don't know with T-Lib... ???
Thanks
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toumtoum
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Yes, possible.
Use RTC Client 1.3 along with T-Server SDK. What might bother you could be synchrozation and some SIP-related probblems.
Good lucks...
Ossen
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Hi Guys,
Interaction SDK doesnt have any IP voice capabilities ie H.323 / SIP / RTP.
If you want to use a genesys product try platform sdk, they might have moved the ip stack into the universal sdk but not sure.
Otherwise you can use on of the million IP libraries out there.
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forgot to mention...
you will still need something to control the genesys side. ie active x or ail etc etc etc