Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: merlin on December 14, 2006, 09:56:25 AM

Title: Manage Options - delete Annex
Post by: merlin on December 14, 2006, 09:56:25 AM

Hi,
I've noticed that modify options of CME doesn't work. Somebody have solved this problem?
I have to delete the annex of some skills and exitension. All this object have the same Annex.
Thank you in advance,
Sandro

Title: Re: Manage Options - delete Annex
Post by: mark on December 14, 2006, 12:32:39 PM

Well spotted.
Have just tried this in 7.2 and the same thing happens. It will not show the current annex items for any of the users selected.

Mark

Title: Re: Manage Options - delete Annex
Post by: merlin on December 14, 2006, 12:38:20 PM

I found the solution.
We made a mistake in the usage of the function.
You have to go on the delete Annex, click on modify annex and create the section you want to delete. at this point confirm and execute. The section will be deleted!
Bye,
Sandro