Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mgcristino on December 21, 2006, 06:44:41 PM

Title: Dialogic Board ASM Mode Configuration
Post by: mgcristino on December 21, 2006, 06:44:41 PM

Hi,

does anyone have managed to configure ASM Mode using a Dialogic Board?

I'm trying to configure ASM Mode in D/300JCT-E1 board , but i'm having always the same error in CPD Server 7.2

14:53:00.5310 ThID:  4112 ReqID:        123: making a call to queue '4271'
14:53:00.5310 ThID:  4112 ReqID:        123: license consumed, 1 in use
14:53:00.5310 ThID:  4112 ReqID:        123: seizing ISDN data channel dtiB1T1
14:53:08.5460 ThID:  4112 ReqID:        123: cc_Open failed: dtiB1T1

Can anybody help me?

Title: Re: Dialogic Board ASM Mode Configuration
Post by: Fra on December 22, 2006, 07:51:31 AM

Mgcristino,

cc_Open failed means the CPD Server is not able to open the channel; it may be an issue with Dialogic/Dialogic driver.

Title: Re: Dialogic Board ASM Mode Configuration
Post by: mgcristino on December 22, 2006, 02:27:06 PM

Hi,

but if i use the configuration for line-side mode, cpd do the calls without any problems.