Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on December 22, 2006, 03:44:03 AM

Title: Login an Agent using ActiveX
Post by: cavagnaro on December 22, 2006, 03:44:03 AM

Hi,

I'm trying to develop an application on where an agent can login.
I already have an application ready for Outbound/Inbound and would like to add the Login feature, tried to follow the examples but couldn't get luck.

Anybody has a simple example? I'm sick of GAD.

Title: Re: Login an Agent using ActiveX
Post by: victor on January 11, 2007, 01:16:16 PM

Hi, Cavagnaro, how are you?

Sorry I did not reply earlier - but in Thailand and Hong Kong and just enjoyed my winter holidays as much as I could.

Let me see if I can provide you with a simple example. Do you want it in C# or VB?

Title: Re: Login an Agent using ActiveX
Post by: vivek on January 11, 2007, 09:16:50 PM

hi, can I get a copy of c# example? to my email address, tvivekan00@yahoo.com

Thanks!!

Title: Re: Login an Agent using ActiveX
Post by: cavagnaro on January 11, 2007, 11:38:49 PM

What about both :D
I'm able now to login, was easy really once understood and saw all the logs and TEvents that happend on a GAD login.
Hard to control but cool
Now i'm trying to control the Hold, Transfer and Alternate Calls functions.
Any suggestions on this?

On Hold i saw:
No hold when call on hold
No hold when dialing

For transfer:
initiatetransfer
completetransfer

Any validations?

Thanks a lot Vic