Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dias7777 on December 22, 2006, 07:28:22 AM

Title: customised ms crm and genesys integration
Post by: dias7777 on December 22, 2006, 07:28:22 AM

Hi,
Has anyone faced the situation to install genesys gplus adapter over a customized ms crm? The two primary files genesys is creating is callout.config.xml and isv.config.xml. How anyone tried to merge these files? We are facing some hang ups of the crm system in some situations. With stopping genesys services and commenting genesys from web.config these hang ups do not occur. Is there something special that should be aware in the merging of these files?

We have genesys express 4.2, gplus adapter 7.2 and crm 3.0