Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: BrentP on January 03, 2007, 03:56:24 PM

Title: CCPulse Disconnect from Config Server
Post by: BrentP on January 03, 2007, 03:56:24 PM

Hi All

Has anybody experience CCPulse (version 7.1.000.10) diconnecting from Config Server. It appears to be releated to Status monitoring of virtual agent groups after an agent's skill within the VAG is change, however we are not able to reproduce it at will.

Any help would be appreciated.

Thanks

Brent

Title: Re: CCPulse Disconnect from Config Server
Post by: BeCool on January 11, 2007, 12:53:29 PM

BrentP -

look at your statserver logs and see if you have "connection too slow" error. (make sure that your statserver log is set to something other than standard)

What you are experieincing sounds like a standard behavior when showing too many objects in ccpulse and network is not catching up with all the requests.
my suggestion is to make sure that you do not show too many objects at once. I wonder if it is possible to increase timeout value for ccpulese-statserver connection.

Cheers.