Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: tony on January 05, 2007, 08:37:43 AM

Title: CME Real-Time Architectural Mapping Tool?
Post by: tony on January 05, 2007, 08:37:43 AM

I have a confession - I have a problem with the Genesys CME interface for Applications.  Having to drill into an Application in CME, then fiddle around the Tabs to find the associated components, then drill down on those Applicatons to determine what is mapped and linked to what and where. ...And then I invariably forget why I was looking in the first place...  ::) Yuck!

Has anyone considered producing a tool which can utilize the Genesys SDK to [b]graphically [/b] represent Application components, showing links to other Application components, clickable for drill-down, etc - or something similar? A sort of Real-Time Architecture Mapping Tool... Yes, there is SCI but that just doesn't do it, for me...

I'm thinking about it and wondered if anyone has gone down that road before, or know of anything on the market...?

Thanks!

Tony

Title: Re: CME Real-Time Architectural Mapping Tool?
Post by: victor on January 11, 2007, 12:45:12 AM

Hi, Tony,

I remember that SCI has something similar to it in the early 6.0 release and I liked it very much.
It is especially helpful for multi-site environments where like in our case we have 6 URS and a multitude of Stat Servers.
Developing it should not be too hard - I am not sure if I would use SDK or simply do a DB dip into CME database, but how useful would it be?

I guess it would take about three days to develop something like this, so if there is a need, heck, I will try to spare some time :)

Vic

Title: Re: CME Real-Time Architectural Mapping Tool?
Post by: tony on January 11, 2007, 12:05:38 PM

3 days? I want to work there..!

OK - can we start a child forum for this (developing) idea?

Tony