Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: scott on January 01, 1970, 12:00:00 AM

Title: Genesys interfacing with SCCS or Meridian ACD????
Post by: scott on January 01, 1970, 12:00:00 AM

Hi, I am a bit confused here. Can I ask for help?

1. If we were to use the ActiveX control from Genesys to log into the ACD, what are we logging as (an ACD agent or a Symposium Agent). I am asking this question because I want to know how can we implement MAKE SET BUSY as a softphone? Of course, therefore, it comes down to a basic question: what is the ACTIVE X COnTROL interfacing with? Is it SCCS or Meridian ACD???

2. How about other functionalities provided by SCCS such as Activity Code for Call processing? Can we use the ACtiveX Control to implement this? Or do we need to write an interface program to SCCS?

Thanks

Scott

Title: Genesys interfacing with SCCS or Meridian ACD????
Post by: Jeff on January 01, 1970, 12:00:00 AM

I will try to answer this one. Please correct me if I am wrong.

Active X interface with TServer and not PBX, thus, depending on a type of TServer you will use, you will either be connecting to MLink ot SLink. (In case you have both links connected to the same PBX, make sure you set the right link ip address for those TServers :) )

Also, as far as I know, if SLink gives that option to TServer, you can retrieve it with Active X, question is does SLink send it to TServer? I think it does, but here I am not sure.

Title: Genesys interfacing with SCCS or Meridian ACD????
Post by: scott on January 01, 1970, 12:00:00 AM

Hi, Jeff. Thanks for your prompt answer.

Actually, the question I wanted to ask was whether the ActiveX Control (TLibrary) gives you access to SCCS functionality?

The ActiveX Control gives you access to the standard functions such as the TLogin, TLogout method from the Textension control. These methods are provided because any basic ACD would definitely provide such functions. However, I did not see any method called TMakeSetBusy; MakeSetBusy is a SCCS function. That's where my fundamental question arises. Is there any TLibrary functions for SCCS functions such as MakeSetBusy?


scott

Title: Genesys interfacing with SCCS or Meridian ACD????
Post by: Ed on January 01, 1970, 12:00:00 AM

If you have Genesys Software the tserver for symposium doc has the tlib methods supported. Hope this helps

Title: Genesys interfacing with SCCS or Meridian ACD????
Post by: Akiko Negishi on January 01, 1970, 12:00:00 AM

What is wrong with a call to 'busy' function? It is in TLib and would accomplish what you want.

A.N.

Title: Genesys interfacing with SCCS or Meridian ACD????
Post by: scott on January 01, 1970, 12:00:00 AM

Hi, Ed, I have the documentation but the methods supported are the same as Meridian. There is no method for MakeSetBusy .... Any ideas??

Title: Genesys interfacing with SCCS or Meridian ACD????
Post by: scott on January 01, 1970, 12:00:00 AM

Hi, A.N. I could not find this busy function in any of the manuals. Any idea where I can find it?
Thanks

Title: Genesys interfacing with SCCS or Meridian ACD????
Post by: Carl on January 01, 1970, 12:00:00 AM

Scott,

have you tried TSetDNDOn? Page 471 of TLib Developer Manual.
Hope it helps,
Carl