Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Maxonman on January 13, 2007, 01:14:27 AM

Title: AIL option
Post by: Maxonman on January 13, 2007, 01:14:27 AM

Hello,
      Please can anyone explain me the meaning of the AIL option :  A4400-custom-substitute-mode  ?

Best regards 

Title: Re: AIL option
Post by: Squalleo on January 15, 2007, 04:31:04 PM

What is AIL  ?

i've done a google search, i found  that is : " Agent Interaction Layer " . No more information.
Can anyone explain me does the AIL Server Do ?

Title: Re: AIL option
Post by: Fra on January 15, 2007, 04:54:20 PM

Why Google? Better http://genesyslab.com/support/  ;)

AIL is the core library of Agent Interaction SDK that enables you to build mainly agent desktop applications.

Title: Re: AIL option
Post by: Squalleo on January 15, 2007, 05:00:51 PM

Ah, OK . 

So genesys provide a library for Java and .net ?  true ?

and 10x for the link  ;D

Title: Re: AIL option
Post by: Peter K. on January 15, 2007, 05:22:52 PM

Yes,

Genesys provides a library for Java and .NET. They have a sample program you can use that comes with their Active X.

Either access support.genesyslab.com and download it (you will need to have an account with Genesys) or ask Genesys vendor to give you a sample!

Once you get Genesys ActiveX, we would be more than happy to help you with your coding (if any)

Peter K.