Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: MaxonMan on January 16, 2007, 04:18:14 PM

Title: Enable Log of AIL Server.
Post by: MaxonMan on January 16, 2007, 04:18:14 PM

Hello ,
i've a question,  it can be basic but i'm new in the genesys World.

The Genesys Support asked me to sent the AIL log files. So, I want to Enable the AIL SERVER Log in mode " verbose" .

The problem is that  i don't know how to do.  Can anyone of you help me ?

thanks

Title: Re: Enable Log of AIL Server.
Post by: René on January 17, 2007, 09:20:19 AM

Hi,

I'm not sure what AIL Server you're talking about but I'll try to help you ;).

There should be an application representing your AIL Server in CME. Usually it's possible to change logging level by modifying application's options - section "Log", key "verbose".

René

Title: Re: Enable Log of AIL Server.
Post by: MaxonMan on January 18, 2007, 09:51:04 AM

In fact, there is an AIL Server application in my CME, in the log options , i've added the verbose key :

Verbose = all
all = network,"E:\GCTI\LOGS\AIL"

but i still don't find the AIL log file in the E:\GCTI\LOGS\ directory.

First, when i checked the AIL log options i've found some KVP that i did not understand :
console = "info"
file = "debug,Ail,10MB,20"
filter  = "false"

Can any one tell me what are those options ( console, file, filter ) meaning ?

many thanks

Title: Re: Enable Log of AIL Server.
Post by: René on January 18, 2007, 10:16:36 AM

Hi,

Some of Genesys applications, usually based on Java, don't use the standard Genesys logging subsystem. The options you mentioned have following meaning:

console - defines log level displayed on console
file - defines log level, valid path to a file name, maximum file size and number of files for rolling logs
filter - defines log level displayed on default output

Using your current configuration the log file is placed in the directory of AIL Server and the log level is set to "debug". If you want to have logs in mentioned directory then modify the option - file = "debug,E:/GCTI/LOGS/ail,10MB,20" (using slashes because Java has troubles with backslashes time to time). I assume restart will be needed.

René

Title: Re: Enable Log of AIL Server.
Post by: maxonman on January 18, 2007, 10:37:35 AM

;D  it begin to be clearer for me ;D
many thanks.

i did not understood one thing you talked about :
What you mean by : "number of files for rolling logs"

thaks

Title: Re: Enable Log of AIL Server.
Post by: René on January 18, 2007, 10:56:19 AM

It's the maximum number (limit) of log files the application can create. When this limit is reached the application starts to overwrite the first log file.

R.

Title: Re: Enable Log of AIL Server.
Post by: MaxonMan on January 18, 2007, 04:00:11 PM

René, can you please tell me where I can find the the explanation about the Java-Based Application log options ? have found it in the Genesys documentation ?

René, Are you french ?

Title: Re: Enable Log of AIL Server.
Post by: René on January 18, 2007, 06:17:10 PM

Yes, I've found the information in standard Genesys documentation - look at Genesys Desktop 7.2 Deployment Guide or Gplus adapter 7.1 for mySAP ICI Multi-Channel Deployment Guide.

R.

PS. I'm Czech :)