Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Elmar on January 26, 2007, 11:51:26 PM

Title: Supervisor Statistic in GDesktop
Post by: Elmar on January 26, 2007, 11:51:26 PM

Hello,

Have just installed Gdesktop 7.2, when a supervisor logs in he should be able to see statistics at the supervisor dashboard.
Whats the trick to enable the statistics? I have only voice routing.

Regards
Elmar

Title: Re: Supervisor Statistic in GDesktop
Post by: mark on January 27, 2007, 08:45:52 PM

Elmar,

if i remember correctly there is a setting that you need to add in the agents Annex tab to enable the supervisor tick box on login.  I will try and remember what it is for you!

Mark

Title: Re: Supervisor Statistic in GDesktop
Post by: Elmar on January 28, 2007, 12:18:30 PM

Hello Mark,

Thanks for your reply.
Your right but i already changed the annex tab for the supervisor.
Supervisor checkbox is then available, supervisor can change agent settings but is not able to see the statistics.
I also imported the default options ( Agents and Supervisor Stats ) to the dedicated Gdesktop Statserver.
If i check the media list under supervisor settings in Gdesktop ist empty, i think at least voice should be displayed ?

Regards,
Elmar

Title: Re: Supervisor Statistic in GDesktop
Post by: Qasna on November 13, 2008, 11:17:32 AM

hi elmar,
should like:

"Annex" tab > Section "multimedia"
Option name: last-media-logged
Option value: [voice]@Alcatel,email or voice,email

Jan