Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sy278 on January 29, 2007, 06:00:07 PM

Title: CME - Current Version
Post by: sy278 on January 29, 2007, 06:00:07 PM

Hi Guys,

Can anyone tell me the current version number of CME?



Cheers

Title: Re: CME - Current Version
Post by: René on January 29, 2007, 06:30:10 PM

Hi,

The latest version of CME is 7.2.000.04.

R.

Title: Re: CME - Current Version
Post by: mark on January 30, 2007, 01:09:51 PM

We are using 7.2.000.04, however for some reason the topbar in the application states its 7.2.000.05. Weird

Title: Re: CME - Current Version
Post by: René on January 30, 2007, 01:40:26 PM

[quote author=mark link=topic=2027.msg6927#msg6927 date=1170162591]
We are using 7.2.000.04, however for some reason the topbar in the application states its 7.2.000.05. Weird
[/quote]

Hi Mark,

The version displayed in the topbar is the version of Configuration Server CME is connected to :).

Cheers,
René

Title: Re: CME - Current Version
Post by: mark on January 30, 2007, 02:56:43 PM

[quote author=René link=topic=2027.msg6929#msg6929 date=1170164426]
[quote author=mark link=topic=2027.msg6927#msg6927 date=1170162591]
We are using 7.2.000.04, however for some reason the topbar in the application states its 7.2.000.05. Weird
[/quote]

Hi Mark,

The version displayed in the topbar is the version of Configuration Server CME is connected to :).

Cheers,
René
[/quote]

Doh! Thats a good point :D

Title: Re: CME - Current Version
Post by: sy278 on January 30, 2007, 05:13:45 PM

cool thanks,


Reason for asking is that we are having a problem with the mass skill change function in CME, whereby it seems to go into a loop and tries several times to update the agents skills after having successfully done it on the first pass, so reports errors. Our supplier have been unable to find any evidence of this in our server logs.

To try to remedy this the have upgraded us from CME 7.0.100.06 to 7.0.100.11 however we are still having this issue, the server appears to be running 7.0.100.17, does anyone know if there are any issues between these versions?

Title: Re: CME - Current Version
Post by: René on January 31, 2007, 08:28:12 AM

Hi sy278,

I've checked release notes of Configuration Server 7.0 and CME 7.0 and didn't find any known or fixed issue related to mass skill change. I would suggest you to contact Genesys Technical Support and send the logs files to them.

Cheers,
René

Title: Re: CME - Current Version
Post by: sy278 on January 31, 2007, 02:47:49 PM

Cheers,

Already done that but they aren't playing ball, apparently the server logs don't show a problem. But the fault still exists.

Thanks for the info though.

Title: Re: CME - Current Version
Post by: René on January 31, 2007, 04:03:01 PM

If the log doesn’t show a problem then capture the screens of CME showing "the loop" and send it as a "video clip" to TechSupport. Maybe the issue is caused by a bug in the wizard not in Configuration Server.

René