Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: tony on February 07, 2007, 01:09:38 PM

Title: Anyone come across duplicate entries in the LOGIN Table?
Post by: tony on February 07, 2007, 01:09:38 PM

There appears to be up to 4 entries per AgentDBID for a single log in with the same timestamp (of log in) and the same number of entries for log outs, also with the same timestamp (of log out).

It may well be our Network/Premise set up, with a pelthora of StatServers/TServer but I wondered if anyone has come across this before?

Technically; The Login option is set on one StatServer only, which has a DAP to the LOGIN Table resident dB.  The LOGIN SQL script has been run and data is being populated with no issues or errors in the logs.

???

Ta,

Tony

Title: Re: Anyone come across duplicate entries in the LOGIN Table?
Post by: René on February 07, 2007, 01:44:55 PM

Hi Toni,

I've never seen such thing but I have an idea ;). If you have Avaya switch and the agent is assigned to multiple hunt groups then TServer generates separate EventAgentLogin for each queue (hunt group)...

René

Title: Re: Anyone come across duplicate entries in the LOGIN Table?
Post by: tony on February 07, 2007, 01:49:47 PM

Very possibly... Thanks.  I'll look into it.

Title: Re: Anyone come across duplicate entries in the LOGIN Table?
Post by: cavagnaro on February 07, 2007, 03:42:44 PM

I do have similar issue on Alcatel OXE PBX, thought it was a network problem mine, but weird is that i also found white records.
Guess now will open a ticket on Genesys

Title: Re: Anyone come across duplicate entries in the LOGIN Table?
Post by: tony on February 20, 2007, 10:38:54 AM

Yup - it's Agent Multiple Login per ACD Group that does it.  I've set up a Filter to remove duplicate entries on the results table.  Sticky - but it works.

Thanks all for your input!