Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: MaxonMan on February 20, 2007, 11:56:24 AM

Title: how to add a new contact to my account
Post by: MaxonMan on February 20, 2007, 11:56:24 AM

Hello,
 
  In the Genesys Web Support Site,  I want to add a new user to access my end user Account. unfortunatly, i do not know how to do. Where can I access that ?
  Do I hae to contact the Genesys Support to add the user administratively ?

thank you for your support

Title: Re: how to add a new contact to my account
Post by: René on February 20, 2007, 12:06:59 PM

Hi,

It's a two step process to allow a new user access to your end user account:

1. Apply for new user account using link on Genesys Technical Support home page.

2. Create an administrative ticket and ask Genesys to allow access to your end user account for the new user.


R.

Title: Re: how to add a new contact to my account
Post by: MaxonMan on February 20, 2007, 02:20:52 PM

Hello,
     
     Thank you René for your response, i've been through the step 1. But they told me that the use will be created after 2 days .  Must I really wait 2 days befor i can use my new user ? what about the 2nd step, must i wait for the support informations  ?

Regards

Title: Re: how to add a new contact to my account
Post by: MaxonMan on February 20, 2007, 03:02:03 PM

I think that now , it is done.

thank you for your help