Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Toni on February 21, 2007, 10:05:01 AM

Title: Attached data in an interacion
Post by: Toni on February 21, 2007, 10:05:01 AM

Hi everybody!!

I've a doubt and I've been looking the manuals, with no result.

The question is the following:

In my voice call strategy I've been attaching Interaction Data throught the processes, using it for some variables...etc, but my doubt is, if there's any method to delete those data once the strategy is finished.

That's because once the stategy is finished, that data is traveling with the interaction until is finished, and in order to avoid overloading, or network delays, I'll want to delete it if possible.

Thanks a lot!!

Title: Re: Attached data in an interacion
Post by: Jeff on February 21, 2007, 10:50:03 AM

Toni,

have you tried attaching an empty string for the values using Update function?

It should do the trick!

;)

Title: Re: Attached data in an interacion
Post by: Toni on February 21, 2007, 11:47:53 AM

Hi Jeff,

Yes, I've tried it, but I wish to clear all the key-values, not only modifiing the value to null.

That's because in our application, we are using a Web Desktop and we've seen that the xml's generated are too big, and are causing us a lot of network traffic.

Other point, is that our GIS application processes quite slow the events, could that be possible knowing that the xml's are quite big? (Around 10kB each one).


Thanks a lot!

Title: Re: Attached data in an interacion
Post by: Peter K. on February 23, 2007, 08:28:31 AM

Toni - I recall seeing an answer to this one about two months ago on this board. It was either Rene or Tony who suggested it. I tried doing a search, but could not find it. Try looking back a few months. I think it was Update(key-name, null) or something similar to that.

Sorry that I could not be of more help.  :'(

Title: Re: Attached data in an interacion
Post by: Toni on February 26, 2007, 08:12:47 AM

Thanks Peter, I'll try to find it! ;)

Title: Re: Attached data in an interacion
Post by: René on February 26, 2007, 08:48:23 AM

Hi Toni,

I think there is no way how to delete existing AttachedData using IRD. I made some tests and nothing works for me  >:(. Let us know if you find a way...

R.

Title: Re: Attached data in an interacion
Post by: Toni on February 27, 2007, 06:29:39 AM

Hi René,

I haven't found anything to delete the interaction data yet.
The only thing I'm doing is, no to use them.
Instead of using InteractionData to transfer variables on the strategy, I'm changing it to normal variables, then I'm passing them in and out the subroutines.

I'll continue searching, and if somebody knows a better way, no doubt in telling us how to do it! ;)

Thanks a lot!