Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: MaxonMan on February 21, 2007, 05:56:18 PM

Title: using Configuration import wizard
Post by: MaxonMan on February 21, 2007, 05:56:18 PM

Hi all,

    i want to use the Genesys utility : ' Configuration import wizard ' for the first time.
      - i've installed it
      - i've executed it and accessed to my configuration database.
      - Then, i've tried to export my configuration data in a xml file using the Configuration export wizard --> it have been done succesfully.
      - the utility asked me to use the XML Transformation Wizard to transform the XML file i've just created.
      - then, i select the xml file , and its type as 'Genesys Configuration XML File' , i click Next button

      -----> an error occurs : a popup appears and shows the following message :

      Error 0xc00ce504b in line 868 pos 18 :
                    attempts="1">
      A name was started with an invalid character.
Source:
    file://C:/try1.xml


Can any one explain me the cause of this probleme, and the way i can fix it.

many thanks for your support.

Title: Re: using Configuration import wizard
Post by: ecki on February 21, 2007, 11:06:31 PM

Hi Maxon,

What is on line 868 pos 18? Have you tried to check it? Can you post it here? Bud please post also the xml code around. If there are some hot data, please overwrite them with xxxx.

E.

Title: Re: using Configuration import wizard
Post by: MaxonMan on February 22, 2007, 08:09:51 AM

Hello,

here is some code from the try1.xml file

[code] 

<tenantDBIDs>
    <CfgAppTenant
      linkDBID="CfgTenant101"    />
  </tenantDBIDs>
  <options  />
  </CfgApplication>
  <CfgServer
    id="CfgServer132"
    DBID="132"
    type="46"
    ownerDBID="CfgProviderTenant1"
    name="DBServer_ERS"
    state="1"
    folderDBID="CfgFolder102"
    version="7.1.100.03"
    workDirectory="Z:\GCTI\DB Server\DBServer_ERS"
    commandLine="multiserver.exe"
    commandLineArguments="-host GEN-SRV -port 2020 -app DBServer_ERS -service DBServer_4"
    autoRestart="1"
    startupTimeout="90"
    shutdownTimeout="90"
    redundancyType="1"
    isPrimary="2"
    port="4080"
    hostDBID="101"
    timeout="10"                                      <-----------  this is line 868 , and there are only 17 columns
    attempts="1">
  <tenantDBIDs>
    <CfgAppTenant
      linkDBID="CfgTenant101"    />
  </tenantDBIDs>
[/code]

hope that this will help us to fix the problem.
if you need any other information, do not hesitate.

thanks

Title: Re: using Configuration import wizard
Post by: MaxonMan on February 22, 2007, 01:36:46 PM

can any one help me about my problem ?

thank you .

Title: Re: using Configuration import wizard
Post by: René on February 22, 2007, 02:47:39 PM

Hi,

I have CIW version 7.1.100.02 and it seems to be working fine. What version of CIW and what type of XSL for transformation (name of xsl file) you tried to use?

R.

Title: Re: using Configuration import wizard
Post by: MaxonMan on February 22, 2007, 04:23:23 PM

Hi René

the CIW am using is at version 7.1.100.04 .

The CIW never asked me to choose an xsl file.
i just run the CIW, i choose the Export configuration data, then the 'Transformation wizard' link.
after that, i choose the XML file i've exported , and it's type : "Genesys Configuration type" .

When i click next, the error apears.

can you tell me where can i modify the xsl file i'm using by default ?

thank you .

Title: Re: using Configuration import wizard
Post by: René on February 22, 2007, 05:32:17 PM

Hi,

The screen allowing XSL file selection appears when I click "Next" on the screen where you specify the source XML file and XML file type. Try to move the XML file to CIW directory (hta) and run the wizard again. The CIW doesn't work for me if the file isn't located in that place.

R.

Title: Re: using Configuration import wizard
Post by: MaxonMan on February 23, 2007, 08:19:49 AM

Hi,
  even by putting the xml file in the hta directory, the same error still appears.
i do not understand what it means .
if any one do, please share you knowledge with us .

Regards

Title: Re: using Configuration import wizard
Post by: René on February 23, 2007, 09:32:26 AM

Hi MaxonMan,

I tried to insert the problematic part of your xml file to my file and I got the same error. It's really strange error because there is no invalid character  >:(. I suggest you to contact Genesys Technical Support and ask them for help.

René

Title: Re: using Configuration import wizard
Post by: ecki on February 28, 2007, 01:51:11 AM

Hi Rene,

Can you compare the problematic part with yours? What is the difference between them? Can you please post here your part?

Thanks,

E.

Title: Re: using Configuration import wizard
Post by: René on February 28, 2007, 07:25:57 PM

Hi Ecki,

I deleted the sample XML files I used last time so I have to create new ones. It's really strange but it works now! It seems I forgot to remove MaxonMan's comment last time so I was able to "simulate" the same issue.

I'm sorry for confusion...  >:(

R.

Title: Re: using Configuration import wizard
Post by: ecki on February 28, 2007, 08:42:38 PM

So that means, that there could be a real chance that this is an issue of invalid characte after all?
MaxonMan, can you do the same? Just copy the part you post here back to your xml file, delete your comment and try to run it again.

Title: Re: using Configuration import wizard
Post by: MaxonMan on March 01, 2007, 05:09:29 PM

Hello,

I've tried to re-insert the XML code in my XML file (and remove the comment), but it still don't work.

I've also opened an SR in the Genesys Support website, they told me that the two possible causes of the problem which I have  described could be:

1) Some international characters in your XML export

2) Wrong End-of-Line characters in your XML export

Then i gave them the full xml file to investigate it.
I'm waiting for their reply.