Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Outbound Reporting on February 23, 2007, 12:59:56 PM

Title: OCS does not recognize my StartPreview command
Post by: Outbound Reporting on February 23, 2007, 12:59:56 PM

Hi,

I am trying to get PreviewDialingModeStart to work, but I am not getting any reply from OCS.
Can someone please look through this log?

[size=8pt]@21:17:06.9060 [0] 7.0.209.40 send_to_client: message EventRegistered
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 906000
AttributeTimeinSecs 1172233026 (21:17:06)
AttributeAgentID 'R001'
AttributeAddressInfoStatus 1
AttributeExtensions [37] 00 02 01 00..
'status' 0
'AgentStatus' 3
AttributeAddressInfoType 8
AttributeReferenceID 21
AttributeAddressType 1
AttributeControlMode 1
AttributeThisDN '6501'
21:17:06.921 Trc 04542 EventRegistered sent to 472 (006d DesktopToolkitX)
21:17:43.718 Trc 04541 RequestDistributeUserEvent received from 472 (006d DesktopToolkitX)
message RequestDistributeUserEvent
AttributeCommunicationDN 'COMDN'
AttributeUserData [207] 00 06 00 00..
'GSW_CAMPAIGN_NAME' 'Campaign'
'GSW_CM_AttrCampaignID' 0
'GSW_CM_AttrOriginAppID' 123
'GSW_CM_AttrTargetAppID' 111
'GSW_APPLICATION_ID' 111
'GSW_AGENT_REQ_TYPE' 'PreviewDialingModeStart'
21:17:43.718 Int 04543 Interaction message "RequestDistributeUserEvent" received from 472 ("DesktopToolkitX")
-- Absent ThisDN, COMDN was used
@21:17:43.7180 [0] 7.0.209.40 send_to_client: message EventACK
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 718000
AttributeTimeinSecs 1172233063 (21:17:43)
AttributeThisDN 'COMDN'
AttributeUserEvent RequestDistributeUserEvent
21:17:43.718 Trc 04542 EventACK sent to 472 (006d DesktopToolkitX)
@21:17:43.7180 [0] 7.0.209.40 distribute_user_event: message EventUserEvent
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 718000
AttributeTimeinSecs 1172233063 (21:17:43)
AttributeThisDN 'COMDN'
AttributeUserData [207] 00 06 00 00..
'GSW_CAMPAIGN_NAME' 'Campaign'
'GSW_CM_AttrCampaignID' 0
'GSW_CM_AttrOriginAppID' 123
'GSW_CM_AttrTargetAppID' 111
'GSW_APPLICATION_ID' 111
'GSW_AGENT_REQ_TYPE' 'PreviewDialingModeStart'
21:17:43.718 Trc 04542 EventUserEvent sent to 436 (0068 OCS)
21:17:43.718 Trc 04542 EventUserEvent sent to 452 (0004 StatServer)
[/size]

What is wrong? I am expecting an Ack to this request, but it is quiet as silence of the lambs  :-\...

Title: Re: OCS does not recognize my StartPreview command
Post by: Fra on February 23, 2007, 01:48:48 PM

AttributeThisDN is missing..

Title: Re: OCS does not recognize my StartPreview command
Post by: victor on February 23, 2007, 02:50:55 PM

Ok,


From what I am seeing in your logs, your OCS does not recognize your agent as someone who belongs to an outbound group., because if it did, you would get EventUserInfo sent to your agent from OCS which would inform the agent of GSW_APPLICATION_ID, CAMPAIGN and other parameters you will need to talk to OCS.

I also think you are a little bit confused when to use ComDN API and when not to use it.

Let's NOT use it, since it will make your life easier.

1. Get rid of all _CM_ related commands.
2. Make sure that 6501 has place assigned to it
3. Make sure that 111 is the right application id
4. Make sure that agent belongs to the group (agent group) that is assigned to the outbound campaign
5. Make sure that ThisDN is not COMDN but your agent's DN. Just use the same extension as you would use to receive and make calls when you issue this command. Cances are, COMDN is not your Extension DN, is it?  :P
chances are it is (2), (3) or (4)

If it still did not help, please dump OCS  log starting from login.

Best regards,
Vic