Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: scott on January 01, 1970, 12:00:00 AM

Title: Call Concentrator does not log to EVREFEX, EVDATA
Post by: scott on January 01, 1970, 12:00:00 AM

Hi, I have some problems with CCON. I set it up properly, I think. However, when I use the Starter Application from Genesys to make a call, answer the call and then send attached data, all using a PBX simulator, there is no data logged to EVREFEX and EVDATA; there is data in GCDR and SCDR. What could be th eproblem? I have checked the options already and EVENTDATA and EVREF are already truned on.

???

THnaks for the help

Title: Call Concentrator does not log to EVREFEX, EVDATA
Post by: Jeff on January 01, 1970, 12:00:00 AM

Scott,

you can either use EVREFEX or EVDATA. Make sure that evrefex option is on and that you have defined UserData parameter in CCon.