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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: victor on March 12, 2007, 07:12:48 AM

Title: Remotely Login In Agent on SIP Server
Post by: victor on March 12, 2007, 07:12:48 AM

Hi, everybody,

I was wondering if anyone knows of a way to REMOTELY log in an agent on a SIP server.
Usually I would use CCA Simulator, but as you probably know, SIP server uses IP associated with RequestAgentLogin for further SIP commands, so if we issue a Login command from an IP other than the one where SIP client is, there seems to be a problem.

Is there some sort of option that I have overlooked or perhaps would adding a secondary IP address to every DN entry in CME allow us to do that?

Title: Re: Remotely Login In Agent on SIP Server
Post by: dario on March 22, 2007, 07:56:08 PM

Hi,

You can't set a secondary IP address for the extension; but, you could make IP address change automatically when the SIP end-point goes to register to SIPServer.

The SIPServer options:

[TServer]
internal-registrar-persistent=true
internal-registrar-enabled=true

Regards.

Title: Re: Remotely Login In Agent on SIP Server
Post by: victor on March 30, 2007, 08:11:48 AM

Thank you for the follow up.

I am trying to understand:

"when the SIP end-point goes to register to SIPServer." - are we talking about SIP REGISTER command here?

So,

if we get:

Agent A on DN 1111 is on PC 128.200.80.21
SIP softphone issues REGISTER (1111@128.200.80.21)

Then SV issues RequestLoginAgent DN=1111 from PC 128.200.80.22
This will make TServer think that DN 1111 is on 128.200.80.22, right?
Then we should send REGISTER from Agent A again to make sure that TServer has the right IP address?

If we use this option, will TServer ignore IP of RequestLoginAgent and just remember IP specified in REGISTER?

Vic