Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ppk on January 01, 1970, 12:00:00 AM

Title: SendUserEvent and TeleEvent
Post by: ppk on January 01, 1970, 12:00:00 AM

Hello!

After sending SendUserEvent command with softphone the corrupted TeleEvent is returned to the genesys.log file.

VB code:
softphone.AddDefaultKeyValue "NOTREADY", ""
softphone.SendUserEvent 0, sDN, sDN, 0, 0, iResult, sAgentId, "", 0
softphone.FreeDefaultData

Log:
TeleEvent = U‹ì‹EP‹MQ‹U‹B‹M‹Q‹Pÿ]Â

Can this be fixed or is it just a feature? TeleEvent should be "EventUserEvent". I am using Siebel 6.0.1, Genesys OLE 5.1.005 and Genesys TServer 5.1

Title: SendUserEvent and TeleEvent
Post by: Victor on January 01, 1970, 12:00:00 AM

PPK,

are you using extended character set?
Vic