Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: daxvancamp on April 06, 2007, 08:39:56 AM

Title: non working cisco phones on Genesys platform
Post by: daxvancamp on April 06, 2007, 08:39:56 AM

I have 4 cisco phones 7960 which I want to test.
They wee previously tested but with dummy ID's.
I decided to change the ID's ( places and acd positions ) so that we can start doing the necessary tests.

Guess what, they don't work anymore :-(
I can't find anything special and when I test with our current IP phones ( SNOM ) I don't have any problem at all.
I think I'm missing something ( like an option somewhere ).

this is configured: on the place/dn -> sip:@ipaddress:5060 ( missing backslashes because the forum thinks it's a link )

Title: Re: non working cisco phones on Genesys platform
Post by: victor on April 12, 2007, 06:53:10 AM

daxvancamp (wheew!!! It was hard to type!!! I should have used CTRL-C/CTRL-V :-[)

here is how I define our IP phones (we usually need to specify what DN they are in the sip: option) like this:

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Title: Re: non working cisco phones on Genesys platform
Post by: daxvancamp on April 12, 2007, 08:15:44 AM

This is how it's configured at our site:

Title: Re: non working cisco phones on Genesys platform
Post by: cavagnaro on April 12, 2007, 03:57:40 PM

? I don't think that will work as you show us. Victor config is the correct.

Title: Re: non working cisco phones on Genesys platform
Post by: daxvancamp on April 13, 2007, 01:15:47 PM

Well,

It's kinda different here.
We don't register the phones and this configuration works fine for our other phones, SNOM320 and SNOM360.
There is only a mapping of a place to an IP address in our Genesys system ( this was setup by our integrator ).

Title: Re: non working cisco phones on Genesys platform
Post by: daxvancamp on April 25, 2007, 06:05:20 AM

The CISCO phones are working now.

I knew it was a parameter missing but couldn't remember which one !
Our support contacted a specialist and he figured it out.

This is how the ALIAS part is configured for our SNOM phones sip:@ip_address:5060 ( 2 missing / as i'm not registered -> url)
which work fine
This is how it should be for CISCO phones sip:ID@ip_address:5060 ( 2 missing / as i'm not registered -> url )
It seems taht it's necessary to add an ID in front of the @ for CISCO phones.

The specialist recommended to add the ID for all configurations ( CISCO and SNOM ) like it should be.