Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CTIgem on April 10, 2007, 03:51:14 PM

Title: Origination Access Blocking
Post by: CTIgem on April 10, 2007, 03:51:14 PM

This is more like switch issue but I need to know what's causing it.
Getting "Origination Access Blocking" only for one number when making outbound call.
Any other number is ok.

Any idea?

Title: Re: Origination Access Blocking
Post by: cavagnaro on April 10, 2007, 05:02:19 PM

Genesys doesn't block numbers you can dial, your PBX does. Can this number be dialed from any other administrative set?

Title: Re: Origination Access Blocking
Post by: CTIgem on April 10, 2007, 05:54:27 PM

Other phones are same since all phones are programmed same way as below.

TGAR = 10
NCOS = 1
CLS = CTD

What setting in the switch blocks that call?

Title: Re: Origination Access Blocking
Post by: René on April 10, 2007, 06:38:35 PM

CTIgem,

what PBX/switch are you talking about?

R.

Title: Re: Origination Access Blocking
Post by: CTIgem on April 10, 2007, 07:07:50 PM

Nortel Meridian Option 11 or they changed name to "Nortel communication server 1000".