Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mmmorris on April 11, 2007, 02:26:19 AM

Title: 6.5 UAD Agent controls with Avaya
Post by: mmmorris on April 11, 2007, 02:26:19 AM

I am trying to find the variables for setting the ready state for Avaya hardphones. Does anyone know where I can find this information or any other Avaya agent feature settings using the softphone?

Title: Re: 6.5 UAD Agent controls with Avaya
Post by: Jeff on April 11, 2007, 03:10:34 AM

Hi, M&M!  ;)

Setting Agent ready state in UAD is very easy. All you need to do is call TAgentSetReady:)
I usually only work with T-lib and not UAD, but in T-Lib you can do it a calling TAgentSetReady like this:
TAgentSetReady(
TServer server, TDirectoryNumber queue, TDirectoryNumber dn,
TAgentWorkMode workmode,
TKVList *reasons,
TKVList *extensions
);

Vic: can you provide him with some sort of sample code of how to do it in VB using UAD?

Jeff