Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: FJH on April 16, 2007, 04:31:01 PM

Title: GIS Problems to get Queue Statistics
Post by: FJH on April 16, 2007, 04:31:01 PM

I´m trying to get the CurrnumberWaitingCalls from a Virtual Queue , Queue and route Point but I get the error "java.rmi.RemoteException: Switch is not found on Tenant 'Resources'".
For the AgentGroups stats I don´t have problems,that's working fine.
Does anyone knows how to fix this?

Thanks in advance

Title: Re: GIS Problems to get Queue Statistics
Post by: victor on April 20, 2007, 05:46:51 AM

Hi,

can you please post the actual XML that you are sending to GIS?
And also what is the name of the switch in CME?

(Needless to say, feel free to replace the name of the switch with whatever you want when you post it here, but make sure that you replace it with the same name for both the command and the actual name!)

Vic